How will you know what to stamp on my tag? After placing your order, send us an email to authenticallymade(at)gmail(dot)com and let us know what your tag should say.
When will I receive my order? If items are ready to ship when ordered, then you can expect your jewelry in about 5 business days. If items are customized or not already made, you can expect your order in seven to ten business days unless it is peak season.
Why aren't my letters perfectly aligned? All stamping is done by hand. The imperfections also allows for you to have a unique piece of jewelry that no other person owns.
Help! My hand stamped jewelry is looking worn. Brass and copper are affected by air and water. To care for your brass jewelry, you may buff it with a fine steel wool. To clean your copper jewelry, you may use lemon juice to remove the patina that forms over copper naturally.
Do you do customized orders? Yes! Email us at authenticallymade(at)gmail(dot)com and we will be happy to create your custom piece.
Do you offer refunds? If we make a mistake such as a misspelling, we will be happy to correct it and send you a replacement. If the mistake is not our fault, we do not offer refunds.